Applied to Coaching - Leader Development & Talent Management - Performance Planning & Team Building
What is Emotional Intelligence (EI)?
Emotional Intelligence is the ability to perceive emotions and to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth (Mayer & Salovey, 1997).
When I partnered with Dr. Salovey, the Dean of Yale College, and his colleagues, to publish and distribute the earlier version of their Emotional Intelligence assessment, they asked me to help them make their model accessible to people outside of psychology. They wanted me to help others to use this new knowledge in a way that was beneficial and practical.
To begin making their model more accessible I created a more user friendly working definition that reflected their intent but is much easier to understand and work with.
Emotional Intelligence is the ability to identify, use, understand and manage emotions (Wolfe, 1999). I presented this definition at the first European conference on Emotional Intelligence in London in 1999.
Emotional Intelligence consists of the following competencies:
· Identifying Emotions – the ability to recognize how you and those around are you feeling.
· Using Emotions – the ability to generate emotions and to use these emotions to creatively address problems and opportunities. Also the ability to feel what someone else is feeling.
· Understanding Emotions – the ability to understand complex emotions and how emotions transition from one to another.
· Managing Emotions – the tactical and strategic ability to manage emotions in you and in others.
The key to applying the knowledge of emotional intelligence is a vehicle I created that I call the Emotion Roadmap.
The Emotion Roadmap: Problem Solving and Managing Change
Every aspect of life has an emotional component. At times emotions play a small part in what is happening around us while at other times emotions are highly significant. In our work we have found that smart people who are stuck, and can not find a solution in a difficult situation, are almost always somewhat confounded by the emotions present in the current situation. We have developed a methodology for improving how people can solve problems where strong emotions are present and also plan proactively to minimize negative emotional reactions for any large or small planned changes that may be upsetting to others. The Emotion Roadmap is designed to help individuals to plot a route to get themselves and others from the emotions they are feeling to emotions that are more practical and beneficial based on what is more desirable.
Charles J Wolfe Associates, LLC.