Build a Healthy High-Performance Culture
Engagement, trust and accountability are feelings. Learn how to plan for them and drive inspired performance.
Keynote · Workshop
Emotional intelligence keynote speaker
Plan for feelings the way you plan for budgets.
Chuck Wolfe helps leaders, teams and organizations treat emotions as inputs to plan for, not obstacles to get past. Keynotes, workshops and coaching built on his Emotion Roadmap™.
Emotional intelligence pioneer since the 1990s
Worked with Salovey, Mayer & Caruso
Harvard · Yale · MIT · U.S. Army
Chuck has taught, spoken and consulted at
HarvardYale UniversityMITWhartonThe New York TimesChevronU.S. ArmyFidelityKaiser PermanenteAetnaESPNThe Hartford
Why it matters
Emotions matter. Emotionally intelligent leaders handle hard conversations, difficult relationships and change well because they treat feelings as inputs to plan for, not obstacles to get past.
Chuck Wolfe · Creator of the Emotion Roadmap™
The method
The Emotion Roadmap™: four questions that turn feelings into a plan.
When smart, capable people get stuck, strong emotions are almost always involved. The Roadmap gives leaders a repeatable way to work through them, for one hard conversation or a company-wide change.
-
1Current state
Identify
What are we feeling now, and what are key others feeling?
Name who is involved and how each person really feels. Naming the emotion is the first move.
-
2Ideal future state
Use
What would be ideal to feel in this situation?
Some feelings help a task more than others. Choose the emotional state most likely to lead to success.
-
3Gap analysis
Understand
How can we create the feelings we want?
Understand why people feel the way they do, and what it would take to shift those feelings.
-
4Execute & modify
Manage
What are we willing and able to do?
Problem solving creates options. Managing means choosing the one people are willing and able to act on.
For event organizers
Keynotes that leave leaders with a plan, not just a feeling.
Chuck speaks to the people who can bring emotional intelligence into an organization: CEOs and senior leadership teams, heads of HR, and groups of trainers and consultants. Every talk is practical, warm and grounded in decades of research and client work.
Leading People Through Change
Lower emotional resistance, defuse emotional landmines, and build resilience, loyalty and acceptance.
Keynote
Getting Smart About People Skills
People skills get you promoted, and lacking them gets you derailed. Focus on feelings to strengthen relationships and reduce conflict.
Keynote · Workshop
Feeling nowIdeal feeling
What changes
Same team. Same problem. A different feeling in the room.
Trust, engagement and accountability are emotions, and emotions can be planned for. Here's what organizations working with Chuck aim for:
- Resistant to changeAccepting & resilient
- Defensive about feedbackOpen & supported
- Distrustful of leadersEngaged & trusting
- StuckCreative & confident
Ways to work with Chuck
From one keynote to a culture that lasts.
Speaking
Keynotes and conference sessions for senior leaders, HR executives, trainers and consultants.
Leadership coaching
One-to-one executive coaching for senior leaders who want people to follow them, not just report to them.
Online workshop
The self-paced Emotion Roadmap™ course for HR leaders and teams, with volume licenses for organizations.
Consulting
Support for culture, change and leadership initiatives, usually alongside coaching.
Online course
Emotion Roadmap: Take the wheel and control how you feel.
Learn the four-question method at your own pace and use it the same day, at work and at home.
$280per person · volume licenses for organizations
In their words
Leaders who've worked with Chuck.
We hired Chuck to coach our senior team, including myself, and the progress has been great. We also used Chuck as a speaker and with groups of middle management. The results have been excellent. All of us who have worked with Chuck have personally benefited.
We found the Emotion Roadmap and MSCEIT useful tools to put doctors and other healthcare leaders on the road to leadership excellence. Chuck's work has resulted in enhanced relationships and higher patient satisfaction.
Featured by the EI Consortium
The researchers who built the field sit down with Chuck.
As a member of the Consortium for Research on Emotional Intelligence in Organizations, Chuck hosts interviews and panels with the field's leading thinkers. They are published on the Consortium's website.
Listen at eiconsortium.org ↗- Daniel Goleman
- John D. Mayer
- David Caruso
- Marc Brackett
- Richard Boyatzis
- Cary Cherniss
- Helen Riess
- Vanessa Druskat
- Neal Ashkanasy
- Maurice Elias
- Rick Aberman
- Geetu Bharwaney
About Chuck
An emotional intelligence pioneer, still in the room with leaders.
Chuck began at Harvard Business School as a research associate to Professor Anthony Athos, then led leadership development at Exxon and spent ten years at The Hartford. In 1994 he founded Charles J. Wolfe Associates.
In 1999 he began working with emotional intelligence pioneers Peter Salovey, John Mayer and David Caruso. He published their Multi-Factor Emotional Intelligence Scale (MEIS) and co-created the original MSCEIT certification program. Since 2009 he has hosted the radio and YouTube show The Emotion Roadmap: Take the Wheel and Control How You Feel.
1994Founded his practice
12Chapters & articles published
4Questions in the Roadmap
Featured in Executives Diary: “Trust and Engagement Are Emotions” ↗
Read Chuck's story →Questions
Good to know
Who is Chuck Wolfe?
Chuck (Charles J.) Wolfe is an emotional intelligence pioneer, keynote speaker, executive coach and consultant based in Simsbury, Connecticut, and the creator of the Emotion Roadmap™. He worked with Peter Salovey, John Mayer and David Caruso on early emotional intelligence measures and certification, and has led Charles J. Wolfe Associates, LLC since 1994.
What is the Emotion Roadmap™?
It's a four-question emotional intelligence planning method: What are we feeling now? What would be ideal to feel? How can we create those feelings? What are we willing and able to do? Leaders use it to plan for feelings the way they plan for budgets. It has been used since the late 1990s with Fortune 500 companies, the U.S. military, universities, government and nonprofits.
What does Chuck speak about?
Emotional intelligence for leaders and organizations: building a healthy high-performance culture, trust and engagement, people skills, performance management and feedback, leading through change, talent and loyalty, and helping women advance into leadership. Talks run from 30 to 90 minutes, with half-day to two-day workshops.
Who are Chuck's talks for?
Audiences who can put the Emotion Roadmap™ to work in their organizations: CEOs and senior leadership teams, EVPs and senior vice presidents of HR, and groups of trainers and consultants.
How do I book Chuck?
Send an enquiry through the contact form, email cjwolfe@cjwolfe.com or call (860) 658-2737 with your event date, location, audience and format. Keynotes start at $5,500, and workshops run from $10,500 for a half day.